Privacy Policy

01 Information We Collect

Information You Provide Directly

• Account information: name, email address, phone number, password, and role (e.g., property manager, tenant, staff member)
• Property and unit information: property addresses, unit details, lease terms
• Tenant and lease documents: lease agreements, applications, move-in/move-out checklists, and other documents you upload
• Maintenance requests: descriptions, photos, and status updates related to maintenance issues
• Messages: communications sent between property managers, staff, and tenants through the Service
• Payment-related information: billing name, address, and transaction details needed to process rent payments and subscription fees (see Section 3 regarding Stripe)

Information Collected Automatically

• Device and usage information: IP address, device type, operating system, app version, and general usage patterns (e.g., pages/screens visited, features used)
• Log data: timestamps, error reports, and diagnostic information used to maintain and improve the Service

We do not knowingly collect precise geolocation data.

02 How We Use Your Information

We use the information we collect to:

• Create and manage accounts and user roles
• Process rent payments, subscription billing, and related transactions
• Facilitate communication between property managers, staff, and tenants
• Manage maintenance requests and property/lease records
• Send account, billing, and service-related notifications
• Maintain the security, integrity, and reliability of the Service
• Comply with legal obligations
• Improve and develop new features

We do not sell your personal information.

03 How We Share Your Information

We share information only as described below:

Payment Processing (Stripe)

UnitFlowPlatform uses Stripe, Inc. as our third-party payment processor to handle rent payments and subscription billing. When you make or receive a payment through UnitFlowPlatform, the payment details necessary to process that transaction (such as card information or bank details) are collected and processed directly by Stripe, subject to Stripe's Privacy Policy. UnitFlowPlatform does not store full payment card numbers on our own servers.

Within Your Organization

If you are a tenant, your relevant information (e.g., contact details, lease information, maintenance requests, payment status) is visible to the property management company and staff members associated with your property. If you are a property manager or staff member, tenant information you are authorized to view is available to you as part of the Service's core functionality.

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Hosting and infrastructure providers (e.g., our backend hosting provider) to operate the Service
• Stripe, for payment processing, as described above

These providers are only permitted to use your information as necessary to provide services to us.

Legal Requirements

We may disclose information if required to do so by law, or in good faith belief that such action is necessary to comply with a legal obligation, protect the rights or safety of UnitFlowPlatform, our users, or the public, or investigate potential violations of our terms.

Business Transfers

If UnitFlowPlatform is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify users of any change in ownership or use of personal information.

04 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

05 Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Property managers may request deletion of their organization's data, subject to legal and operational requirements (e.g., financial recordkeeping obligations related to lease and payment history).

06 Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of non-essential communications

To exercise these rights, contact us using the information in Section 10. If you are a tenant, some requests (such as data correction tied to your lease) may need to be routed through your property manager, since they are the primary account holder for your unit.

07 Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

08 Third-Party Links

The Service may contain links to third-party websites or services (such as Stripe's own portals). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

09 Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify users through the Service or by other reasonable means. The "Effective Date" at the top of this policy indicates when it was last revised.

10 Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: